248 Cloverdale Road Jacksonville, AR 72076 Phone: 501.982.0581

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Where Does It Go?

Wastewater leaves your home from sink and shower drains, washing machines, dish washers, and commodes and enters the City's sanitary sewer system. A vast network of pipes lie unseen under the ground and function continually day and night to carry your wastewater to the Utility's treatment plant.

Jacksonville Wastewater Utility personnel work daily to clean and maintain these lines to ensure that your wastewater flows, either by gravity or pump, to the treatment plant to be cleaned and disinfected to a quality acceptable to be released into the environment.

Daily maintenance of lines includes cleaning and repair work. Lines are cleaned to rid them of grease build-up, grit or gravel, root intrusion, and other debris. The Utility uses a variety of equipment to perform this cleaning which includes vacuuming, jetting with water pressure, root cutters, etc. Repair work consists of uncovering lines and repairing holes, offset joints, and other problems in the main lines which have developed over years of settling, weather, and harsh usage.

The Utility operates a closed circuit television camera (CCTV) to identify problems that would otherwise be left to guesswork. The camera is lowered into the manhole and inserted into the main line. Utility technicians can observe the condition of the line as the camera is propelled through the system. Any problems in the line are recorded and these are then added to the repair list to be completed by the construction crews.

Treatment Process

At the treatment plant, the water is cleaned and disinfected to a quality required by the state and federal agencies, then released into Bayou Meto, which travels further downstream into the Arkansas River.

The Dr. J. Albert Johnson Regional Treatment Facility is an advanced-secondary, wastewater treatment plant permitted for an average annual flow rate of twelve million gallons per day (mgd).

Jacksonville Wastewater Utility Facts - Click Here

Johnson Plant Wastewater Treatment Capacity:   12 MGD (million gallons daily)
Average sewage influent flow: 5 MGD
Number of wastewater customers: 9000
Annual Operating Budget: $3 million
Number of employees: 37
Wastewater Rates (residential, commercial, and industrial):
  • Effective 1/1/14:
    $16.39 first 2000 gallons, $5.74 per thousand thereafter
    (Rates are 1.5 times for outside city customers)
Connection Fees: $75 based on ¾" or ½" water meter
$100 based on 1" water meter
$150 based on 1 ½" water meter
$200 based on 2" water meter
$300 based on 3" water meter
$400 based on 4" water meter
$600 based on 6" water meter
Inspection Fees: $25 per inspection
$12 per re-inspection
Street Cut Fees: $1050 per street cut
Leachate Water Treatment: $0.10 per gallon
Petroleum Contaminated Water: $0.20 per gallon
Domestic Septage: $30.00 0 -1000 gallon
$45.00 1001-1500 gallons
$60.00 1501-2000 gallons


The Utility maintains an on-site laboratory where wastewater testing is performed to assess plant performance and monitor permit compliance. Laboratory personnel are trained to perform specialized testing to ensure the quality of the water (effluent) being discharged into the Bayou Meto.