24/7 Emergency Service

The Jacksonville Wastewater Utility is on call 24 hours a day, seven days a week, including holidays.

We want to provide you with the highest level of service possible. If you are experiencing sewer problems, call the utility office at 501.982.0581. We recommend you do this before calling a plumber, to avoid unnecessary plumbing bills. Utility crews will respond by checking the city's main line to determine whether a blockage is in the main line or in the customer's private service line.

If the problem is found in the main, the Utility will correct the problem. If found in the customer's private line, the customer will be informed of their responsibility for repairing or "clearing the line."

Jacksonville Wastewater is committed to providing exceptional community service. Feel free to call us with any questions or concerns at 501/982-0581, or email one of our friendly representatives at the following addresses. We would appreciate your comments concerning the service you have received from any of our crews, employees, or services.

Contacts

Thea Hughes, General Manager - thea@jwwu.com
Mike Overstreet, Operations Manager - mike@jwwu.com
Paul Richards, Engineering/Technical Services Manager - paul@jwwu.com
Walton J. Summers, Collection System Manager - jay@jwwu.com
Cathy Reed, Office Manager - cathy@jwwu.com

Mailing Address / Phone Number

248 Cloverdale Road - map/driving info
Jacksonville, AR 72076
phone: 501.982.0581

Additional Resources

Jacksonville Water Works
Water Environment Federation
Water’s Worth It
Arkansas Department of Environmental Quality
Arkansas Water Environment Association
Arkansas Water Works & Water Environment Association
Arkansas Water & Wastewater Managers’ Association
Environmental Protection Agency